Returns & Exchanges

At Penchant, we want you to be completely satisfied with your purchase. If your new fashion find isn't the perfect fit, you can return or exchange any unworn items with tags attached within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; we will notify you once your refund or exchange has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing